Senior Analyst

The Senior Analyst, Configuration supports the business by improving the consistency, accuracy, and efficiency of platforms, systems and processes. Through understanding of the platform configuration capabilities, this role helps ensure that processes are configured accurately.

Analyze and summarize process behavior to expedite the design/solutioning process
Translate configuration helping internal teams resolve escalations
Process incoming Jira tickets to support member escalation resolution
Write first-draft requirements for ad-hoc legal updates
Identify and pilot opportunities to improve operational efficiency
Assess and manage workflows of ingested items
Investigate escalations via incoming tickets or informal pathways
Conduct necessary maintenance work and take on ad-hoc projects associated with benefits configuration.
Compliance with all applicable laws and regulations
Other duties as assigned

1+ year working knowledge of health plan benefit concepts (e.g., deductibles, copays and other forms of cost sharing, etc.).
1+ year Proficient in Microsoft Word, Excel and PowerPoint and/or comparable programs within the Google Docs Editors suite