Zero Trust Escalation Engineer

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

As a member of the Zero Trust Escalation Engineering team, you will play a key role in addressing technical issues experienced by customers and internal users in all layers of our Zero Trust offering (Gateway SWG, Gateway Resolver, ZTNA Access, Infrastructure Access, Browser Isolation, Data Loss Prevention).

As the goto person for problem management of the most complex issues, you will collaborate with multiple Zero Trust teams to triage, prioritize, reproduce, evaluate impact, delve into client or server logs and source code, and methodically determine root causes. You will communicate updates and estimated time of resolution to stakeholders, including senior management.

Depth of knowledge in our Zero Trust product portfolio, technologies, and customer use cases
Demonstrable experience with network-related software and underlying Internet technologies between L4 and L7 (TCP/UDP, DNS, VPNs, VLANs, proxies, etc.)
Experience working with and debugging man-in-the-middle TLS terminating proxies
Knowledgeable of DNS over HTTPS (DoH), DNS over TLS (DoT), and related DNS protocols
Proven track record in tracking and solving problems within complex and distributed environments, both on desktop and on the edge/in the cloud.
Experience capturing and analyzing network data captures to troubleshoot network-related issues (network connectivity, data loss, etc.)
Strong experience in writing scripts or actual code, ideally in languages such as Python, Rust, or Go.