Senior Analyst

Analyze user behavior, marketplace dynamics, and service provider performance to identify growth opportunities and areas for improvement
Develop predictive models to enhance marketplace matching (e.g., home repair service providers to customers), pricing optimization, and user retention strategies
Work cross-functionally to provide data-driven insights for feature enhancements, platform updates, and A/B testing initiatives
Present findings and recommendations to senior leadership, contributing to overall business strategy and platform growth
Create dashboards and reports to monitor key marketplace metrics (e.g., response times, job completions, user satisfaction) in real-time
Ensure data integrity by collaborating with data engineering teams to maintain accurate, scalable data solutions
Stay current with trends in the home services industry, online marketplace developments, and emerging data tools to keep our platform competitive

Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field required, Master's degree preferred
5+ years of analytical experience in an e-commerce, marketplace, or home services-related field
Strong proficiency in SQL as well as data analysis tools such as Python or R
Expertise in data visualization tools such as Tableau, Power BI, or Looker
Proven ability to develop and apply predictive models to enhance marketplace performance
Ability to manage ambiguity and drive actionable results
Strong communication skills to present complex data to cross-functional teams and non-technical stakeholders
Experience collaborating with stakeholders and aiding in strategic and data-driven decision-making
Ability to manage multiple projects independently in a fast-paced environment