DevOps Engineer

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visitwww.ada.cx

Create and support scalable and highly reliable software systems to support our growth.
Collaborate with product and engineering teams to incorporate reliability into product and feature requirements.
Continuous analysis of the existing infrastructure from the reliability perspective, centered around removing performance bottlenecks, optimizing the infrastructure, the toolkit, and the workflows involved in running it.
Support various developer tools and processes (deployments, infrastructure management, among others).
Work with engineering teams to troubleshoot core infrastructure issues and support teams as a consulted entity for service specific infrastructure needs.
Implement DevOps solutions across cloud infrastructure, infrastructure as code, deployments, and platform abstractions.
Participate in an on-call rotation for the services the team owns, triaging and addressing production issues.

3+ years of experience in DevOps, Site Reliability Engineering (SRE), or platform teams.
Strong motivation and experience in using automation to reduce operational toil for both the DevOps and product engineering teams.
Hands-on experience managing and scaling data infrastructure.
Hands-on experience with containers and distributed computing platforms like Kubernetes.
Experience creating and supporting cloud-based systems at scale, with a strong emphasis on Infrastructure as Code (IaC).
Strong understanding of a server-side programming language (proficient in one or more of the following languages/tools: Python, and/or bash scripting).
Experience handling on-call responsibilities for production services.
Experience managing critical production infrastructure, ensuring reliability and uptime, with a customer-first approach to operational safety.
Good understanding of DevOps concepts and best practices.